Top telus billing support Secrets
Top telus billing support Secrets
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and within the billing aspect, that’s a lot more horrendous! Requested a new cellphone as my contract was up for renewal online was imagined to get $100 credit in no way showed up sent the cellphone by using mail the way in which they instructed me to copyright Submit and obtained it. I bought a textual content concept declaring they been given it and my credit history will likely be on my bill, but nonetheless my bill arrived and so they still demand me for it. Once i referred to as. They had the audacity to mention that the mobile phone wasn’t the phone they have been anticipating?! What other phone could it are actually? It had been their mobile phone they sent me two yrs ago?! Together with the bring it back again plan?! They instructed me they would check into it and e-mail me back by no means bought an electronic mail. They termed me again and we’re wanting to say it was a technical problem with my telephone exactly the same agent that's imagined to have taken care of me?
Used to be the leader and the reason I are actually a faithful Telus custiomer For a long time. But This is certainly about to alter!!
We are sorry to hear about each one of these complications you have experienced with each tech support and billing. Please ship us a private concept, and we’ll operate to obtain you the help and observe-up required to solve these concerns as soon as possible.
I'm attempting to renew my World wide web service once the two calendar year contract expired. We also have simple cable which I never use and want to get rid of. It is actually not possible To accomplish this on line, along with the contact number for support is very properly hidden. I eventually got it from a reseller. I called the selection, and listened to AI consider to have me to do it on the web, but You can not quit employing a service on the web.
You could only modify it. I waited for an hour or so on the cell phone to talk to a human. He was useful, but had to redirect me to another particular person. I was then on hold for another hour. They available me an even better offer, but it really wasn't what was supplied on the net. All those specials are for new customers. Like a loyal customer I would have to spend $seventy eight when compared with $sixty for the new customer, to the service I required.
As for loyalty, there is absolutely no these types of factor anymore. Undergoing exactly the same matter with my Telus residence services. I’m done with them consistently raising my settlement pricing. Going again to Shaw when my deal operates out.
I am creating to specific my deep dissatisfaction Along with the customer service I received even though seeking to explain the small print of my new contract and bargains. My new encounter has left me experience annoyed, undervalued, and worried about your team's Over-all high-quality of support.
once the agent review my account he claimed I am unable to offer you a offer or credits like you have now with your exiting account, so i just gave up and hangup the mobile phone.
I had to Speak to CS today with Chat along with the Section I want to talk to is only obtainable by cellphone. The CS Telus customer service on Chat organized a simply call again at an arranged time slot. When that department known as me afterwards I obtained everything sorted out.
Telus has messed up on my Invoice numerous times inside the pastfew months. A short while ago by charging me three times for a carry it back which was currently returned. Then made a decision to go on and alter 3 of my programs by themselves. Initial agent I spoke to was wonderful and experimented with not easy to resolve the issue. He even contacted loyalty to help you. They under no circumstances referred to as. I tried to call myself and was maintain without end so I hung up. Tried out A further agent he mentioned he would transfer me to loyalty than proceeded to acquire upset simply because I wouldn't permit him to end the call when he claimed he couldn't transfer me.
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On top of that, I had been disconnected various instances when looking to talk to support and even left on maintain without any resolution.
I've designed many cellphone calls, I have clicked on "Alternatively, you may contact our TELUS Management Workforce below". finished the form, with no response, and finished A further sort on MyTelus and likewise go no reaction.
Hello everyone, I ought to Call customer service in regards to modifying a payment arrangement. I wanted to know when there is an email or other solution to Make contact with them for the reason that I am Operating, and many situations I attempt to connect with And do not get to talk to another person in advance of I really need to dangle up.
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